Help with customer complaints

Length complaints, Complaint Service, Complaint Solving

Is your customer’s claim for underdelivery justified? How to behave towards the client and what steps should one take to clear and counter allegations?

Length complaints of customers are best met with transparency. Customers who have the impression that you are not covering up anything but openly looking for possible problems in order to put an end to them, remain satisfied customers.

Remedying complaints for allegedly incorrectly supplied material lengths

With its calibrated and portable length measurement systems, ELOVIS offers the possibility to check length measurement machines for the correct roll length or winding length. A check can be carried out in the material production plant or in the plant of the material user.

Talk to us and we will work out a procedure adapted to your situation.
Your contact at ELOVIS is: Mr. Martin Adler

Always available for you:
Bernd Engelsdorf


Vincenz-Prießnitz-Straße 1
76131 Karlsruhe, Germany

T +49 721 933823-0
F +49 721 933823-23

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